Digital Experience – The Architect of Sustainable Quality

CeyBer integrates its contact center services with digital channels and AI-powered solutions. It delivers fast, modern, and accessible experiences to your customers on every platform. By accelerating your digital transformation, it increases your efficiency and competitive strength.

Plukto

Plukto analyzes customer interactions, evaluates conversations 100%, measures performance, and provides management insights with sentiment analysis.

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Grispi

Grispi allows you to easily manage all written channels such as email, social media, live support, and WhatsApp from a single screen.

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Voice & Chat AI

Voice & Chat AI takes over the first line of customer service and produces AI-powered automated responses to voice and chat requests.

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Agent Assistant

Agent Assistant provides AI-powered suggestions to live support agents, helping them deliver accurate and effective responses to customer issues instantly.

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Sophia Teach

Sophia Teach offers employees personalized, multilingual, digital-twin-based training; video, tests, and simulations improve learning efficiency.

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Oprisus+

Oprisus+ is a cloud-based contact center software; it enables fast deployment, easy integration, and offers a user-friendly experience with self-service menus.

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Digital Services Solutions

CeyBer’s Digital Services solutions strengthen digital omnichannel communication. In this scope, we offer advanced chatbot integrations for your website and mobile applications, providing 24/7 instant answers to simple and frequently asked questions. These AI-powered bots quickly identify complex requests and seamlessly transfer them to a human agent.Additionally, we professionally manage your brand’s social media interactions (Instagram, X, Facebook, etc.), ensuring fast, consistent, and tone-appropriate responses to comments, messages, and inquiries. Email, SMS, and mobile notifications—as well as other digital channel integrations—guarantee the right communication at every step of the customer journey.All data collected from these digital interactions is analyzed by our Data Mining teams, providing valuable insights that enhance your service quality and strengthen your marketing strategies. CeyBer ensures uninterrupted accessibility and sustainable quality in the digital world.