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Global Standard in Customer Experience
Sustainable Quality in Digital Experience
With services offered in more than 17 languages, we manage customer experience seamlessly on a global scale.
With a seat capacity of over 3,000, we maintain efficient and uninterrupted operations for businesses of any size.
Our team of 800+ experts provides high-quality and professional customer support at every touchpoint.
CeyBer is the trusted business partner of brands that aim to perfect their customer experience.
Our services that
enhance customer
experience
BPO Services
With CeyBer’s BPO solutions, we manage your business processes end-to-end: call center, omnichannel operations, back-office, telesales, request–complaint, and collection workflows all together. Our goal is to increase customer satisfaction, boost efficiency, and support your company’s growth path.
Digital Solutions
With CeyBer’s Digital Solutions, we strengthen your brand’s presence in the digital world. We build an AI-powered chatbot system that responds 24/7, manage social media comments and messages instantly and consistently, and reach customers through every channel with email/SMS integrations. Using insights from all interactions, we increase both operational efficiency and elevate the customer experience to the highest level.
Quality & Reporting
With CeyBer’s Quality & Reporting service, your business processes become data-driven and transparent. We continuously monitor operational metrics—such as SLA, FCR, and average handling time—identify performance gaps, and provide improvement-focused action plans. With advanced reporting dashboards, your management team gains instant insights; ensuring continuously rising quality, increased customer satisfaction, and guaranteed efficiency.
Dedicated Space & Seat Rental
With CeyBer’s Dedicated Space / Seat Rental service, your company can run its operations in a fully allocated space without investing in call center infrastructure. Desks, hardware, software, and security infrastructure come ready; and if you wish, services such as transport, training rooms, and rest areas are offered within the package. Combine flexibility, cost control, and the advantages of professional infrastructure under one roof.
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Strategic and result-oriented solutions tailored to every sector
Retail & E-Commerce
By understanding customer behavior, we provide after-sales support, order tracking, and call center solutions. With our multilingual service, we manage your e-commerce operations seamlessly.
Healthcare
We strengthen patient communication in healthcare services that require sensitivity. With appointment management, information support, and call assistance, we are the trusted business partner of healthcare institutions.
Logistics & Automotive
We provide customer information and support services during order and shipment processes. By increasing operational efficiency, we ensure customer satisfaction.
Finance
We manage collection processes securely and efficiently. With payment reminders, debt management, and customer support, we add value to your financial operations.
Energy
In the energy sector, we offer fast and effective solutions in subscription, billing, fault, and request management processes. With uninterrupted service, we enhance customer experience.
Travel & Holiday
We provide 24/7 support to customers for reservation, cancellation, and modification processes. Our multilingual service capacity gives brands an advantage in global operations.
Other
We develop tailored solutions for different sectors. With our flexible service approach and technology-based services, we enhance customer experience across all industries.
İş birliklerimizden gerçek sonuçlar
CeyBer olarak farklı sektörlerde global ve yerel markalarla güçlü iş birlikleri kuruyoruz. Çok dilli destek, yüksek kapasite ve yenilikçi çözümlerimiz sayesinde operasyonel verimliliği artırıyor, müşteri deneyimini en üst seviyeye taşıyoruz.
What do our business partners say?
Across all processes—starting from pre-sales and continuing through sales and after-sales—we consider customer satisfaction as our most critical performance indicator. We monitor the entire customer journey end-to-end and track it with a sustainable improvement approach. In doing so, our greatest supporter and solution partner is CeyBer.
We are highly satisfied with our two-year cooperation with CeyBer. With our human-focused approach and CeyBer’s professional solutions, we improved our customer experience and increased our operational efficiency. By receiving support in flight ticket processes as well, we expanded our collaboration and created lasting value for our brand.
CeyBer guides the industry with its experience in contact center management and its speed and success in handling requests and complaints. The positive feedback we received strengthened our customer loyalty to the highest level. They greatly contributed to achieving our brand goals and helped us progress into the future with confidence by increasing the efficiency of our operations.
Across all processes—starting from pre-sales and continuing through sales and after-sales—we consider customer satisfaction as our most critical performance indicator. We monitor the entire customer journey end-to-end and track it with a sustainable improvement approach. In doing so, our greatest supporter and solution partner is CeyBer.
We are highly satisfied with our two-year cooperation with CeyBer. With our human-focused approach and CeyBer’s professional solutions, we improved our customer experience and increased our operational efficiency. By receiving support in flight ticket processes as well, we expanded our collaboration and created lasting value for our brand.
CeyBer guides the industry with its experience in contact center management and its speed and success in handling requests and complaints. The positive feedback we received strengthened our customer loyalty to the highest level. They greatly contributed to achieving our brand goals and helped us progress into the future with confidence by increasing the efficiency of our operations.