Field and Appointment Services
With field and appointment services, we provide customers with a more organized and efficient service experience.
Professional and personalized communication, appointment calendar management and field visit organization increase customer satisfaction and strengthen the impact of your business.
Field and Appointment Services
- Receiving Appointment Requests: Customers can contact the call center by phone or other communication channels to request a site visit or an appointment.
At this point, the agent receives and records the customer’s request.
- Appointment Calendar and Scheduling: The Appointment Scheduler schedules customer requests on a calendar and sets appropriate dates and times.
It provides flexibility to set an appointment time that is convenient for the customer.
- Reminders and Secondary Alerts: When the appointment time approaches, reminders are sent to customers.
This ensures that customers do not forget their appointments.
A second reminder can also be sent when the appointment time approaches.
- Appointment Confirmation and Modification: When confirming or changing an appointment, the customer can easily confirm or change the appointment.
The customer’s appointment change request is responded to quickly and flexibly.
- Site Visit and Service Delivery: A site visit is made at the specified appointment time.
Our trained and expert staff understands the needs of the customer and makes the necessary presentations.
- Feedback and Satisfaction Measurement: After the appointment, feedback can be obtained for customer satisfaction.
Feedback is important to assess the quality of the service and provide guidance for future improvements.