Digital Services
We leverage various digital tools and technologies to improve customer service and optimize operations.
Through digital services, we aim to improve customer experience and increase customer satisfaction by offering faster and more effective solutions.
Cloud Switchboard
It provides a cloud-based communication infrastructure to manage and route incoming calls. It offers flexibility and mobile access to employees.
Customer Management Platform
CRM is needed to manage customer requests from all channels in the most efficient way.
Chat / Bot
Immediate responses are provided to customers via live chat or automated bots. Quick response to issues to improve the customer experience.
Video Call Center
It is used to solve problems more effectively and deliver a more personalized customer experience.
Call Center Software
It includes functions such as call routing, call monitoring, reporting and performance analysis.
Smart Employee Tracking Platform
It is a platform used to monitor employee performance, increase productivity and identify training needs.
Interactive Voice Response System (IVR)
Customers are offered options with pre-recorded voice messages. The customer is transferred to the right department.
Digital IT Support
Customer problems are solved through methods such as remote access and live chat.
Agent Speech Analytics
Call records are analyzed and customer opinions and feedbacks are received.
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