Back Office
It includes supportive and operational processes that our customer representatives perform without direct interaction with the customer.
Our goal is to provide customized solutions to strengthen your business’ customer experience and increase your operational efficiency.
Back Office Services
- Data Entry and Processing: We ensure that customer information, orders, payments and other data are processed accurately and regularly.
Thus, we make the data management processes of your business more effective.
- Document and File Management: We carry out document management tasks such as organizing, archiving and updating customer documents.
In this way, you can perform your file management in a more systematic way.
- Reporting and Analytics: We manage reporting and analysis processes to track your business performance and evaluate customer experience.
We contribute to the decision-making processes of your business by providing you with valuable information.
- Investigation of Customer Queries: We investigate customer requests and queries and provide solutions by contacting the necessary departments.
We respond quickly and effectively to increase customer satisfaction.
- Data Verification and Updating: We check the accuracy of customer information and update it when necessary.
In this way, we ensure that your customer data is up-to-date and error-free.
- Customer Feedback and Complaint Management: We review customer feedback and complaints, direct them appropriately and follow the solution process.
We strengthen the reputation of your business by prioritizing customer satisfaction.
