Customer Service
We ensure customer satisfaction by building a communication bridge between customers and your company.
We offer the personnel and infrastructure you need to increase customer loyalty and create a positive brand image.
Call Center
We manage customers’ requests, complaints and information processes with our expert customer representatives.
We provide uninterrupted service 24/7 with our inbound and outbound services.
We improve customer experience and increase efficiency with detailed reporting and analysis.
We provide services in different languages such as English, Russian, German, French and Spanish.
Home Agent (Customer Representative Working from Home)
With customer representatives working from home, reduced costs are replaced by increased productivity.
Thanks to its flexible and dynamic structure, the work-from-home model offers quick solutions in times of crisis.
Back Office
Requests and complaints that are not resolved at the first contact with the contact center are resolved by the back-office. Return processes are managed effectively and quickly by our competent staff.
Many services such as resolving requests and complaints, data entry and order management are performed within the scope of back office services.
Request and Complaint Management
Responding quickly to customer requests and complaints is critical in increasing customer satisfaction.
CeyBer Call Center works to address and resolve customer requests as quickly as possible.
Good demand and complaint management increases customer satisfaction and loyalty and strengthens brand reputation.
After Sales Support
After-sales support services are provided to solve the problems customers experience with the products or services they purchase, to provide technical assistance and to increase customer satisfaction.
Technical Support
We ensure that our customer representatives reach the incoming requests quickly and accurately with our expert technical team.
We offer uninterrupted customer experience to our companies with our technical team serving 24/7 in software and hardware problems.