Process and Customer Journey Design

With Process and Customer Journey Design, we identify strategies that will increase customer satisfaction and enable you to stand out among your competitors by providing competitive advantage.

Improve your service quality and customer satisfaction with Process and Customer Journey Design.

Process and Customer Journey Mapping is a strategy and tool used to understand and improve a customer’s interaction with a product or service from start to finish. This design is used to improve the customer’s experience, increase satisfaction and make businesses more effective.

As CeyBer, in our customer journey design service, we prepare new strategies to improve your business and aim to increase customer satisfaction. Here are the stages of our customer and process journey service;

1. Research and Data Collection

  • We collect and analyze customer data to understand customer behavior and expectations.
  • We use surveys, focus groups, customer feedback and analytical data.

2. Defining Customer Personas and Segmentation

  • We create customer groups and personas.
  • We focus on customers’ needs, goals and motivations.

3. Mapping the Customer Journey

  • We define the customer journey step by step, including all points of interaction.
  • We analyze each interaction point (e.g. website visit, product purchase, contact with customer service) in detail.

4. Evaluating Customer Experience

  • We evaluate every step and interaction point in the customer journey in terms of customer experience.
  • We analyze each interaction point (e.g. website visit, product purchase, contact with customer service) in detail.

5. Improvement and Design

  • We address identified issues and create strategies to improve the customer experience.
  • We redesign business processes and develop systems that better adapt to customer requirements.

6. Implementation and Monitoring

  • We are monitoring the implementation and results of the changes.
  • We maintain the feedback loop to ensure that the customer experience is continuously improved.

Other Consulting Services

User Experience (UX) and Digital Services

Cloud Switchboard Setup

Inhouse Call Center Setup

Call Center Sector Specific Trainings

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