Inhouse Call Center Setup
With our inhouse call center setup service, we provide your company with communication support for customer service, sales and technical support.
Take customer experience to the next level with Inhouse Call Center.
An inhouse call center is an organization created by a business to provide call center services such as customer service, technical support or sales with its own staff and resources. Such call centers allow businesses to maintain more control and directly manage the quality of service to customers.
Our inhouse call center setup stages are as follows;
- Strategy and Planning: First of all, we identify the reasons and objectives for setting up the call center. This could be to improve customer service, increase sales or offer technical support. We analyze your needs and budget. We assess which type of call center services you need.
- Setting up Technology Infrastructure: We provide the necessary technological components such as telephone exchange, computers, software applications and communication infrastructure. We install important tools such as CRM software and call routing systems according to your needs.
- Establishing Processes and Procedures: We define processes and procedures for handling customer calls, inquiries and complaints. We establish core business processes such as call handling, data security, customer data management and reporting.
- Performance Measurement: We set key performance indicators (KPIs) to monitor customer satisfaction and call center performance. We regularly analyze the data and implement the necessary corrective actions to improve service quality.
- Sustainability and Improvement: We create a long-term strategy to ensure the sustainability and continuous improvement of the call center. We optimize call center operations in line with your business objectives.