Author: zafer

HOW TO PREPARE YOUR CALL CENTER FOR 2022? Set goals maps for your team and hold meetings for goals to… Continue reading

HOW TO ORGANIZE A CALL CENTER AGENT SATISFACTION SURVEY? A customer experience survey is done to find out the opinions… Continue reading

10 PRACTICES FOR CALL ROUTING  Here is a list of ten practices that will definitely improve your quality of call… Continue reading

5 TIPS FOR THE IDEAL CALL CENTER ENVIRONMENT The customer experience (CX) is one of the main things you need… Continue reading

HOW TO DEVELOP A CUSTOMER SERVICE STRATEGY THAT HELPS YOUR COMPANY GROW? Customer service is a non-revenue generating part of… Continue reading

HOW TO INSTILL EMPATHY IN YOUR CALL CENTER AGENTS? The magic is completely broken when the very magic word “I… Continue reading

HOW TO MAKE YOUR CONTACT CENTER’S CALL ROUTING MORE EFFECTIVE? Every company that uses a call center wants to use… Continue reading

TECHNOLOGICAL INFRASTRUCTURE OF CUSTOMER SERVICES The most used technological infrastructures in customer services recently are voice recognition systems and voice… Continue reading

WHAT IS CLOUD CALL CENTER AND HOW DOES IT WORK? A cloud call center software is a web-accessible platform for… Continue reading

DOWNLOAD THE BEST SPEECH INTELLIGENCE GUIDE The centers have the potential to deliver an impressive return on investment. This is… Continue reading