A customer experience survey is done to find out the opinions of customers about the call center. With the survey, each customer shares their ideas and thoughts; the call center also can improve their services with these ideas.
The customer experience survey is a general evaluation application. In surveys, customers are asked questions about different topics. These questions can be open-ended or consist of yes/no/agree or disagree answers.
In some surveys, we may come across sentences expressing satisfaction in general instead of questions. Each of the questions and expressions indicating satisfaction in the surveys measures and evaluates the customer experience.