• Make job updates. Describe how the company as a whole work.
• Inform your representatives about the management and operating structure of the company.
• Update teams and talk about how the team is performing. Work on improvement.
• Make promises to your Account Representatives and allow them to explain or ask questions. This is their time, allowing them to speak freely.
Answered calls; As soon as the customer representative who meets the customer's call listens and analyzes the issue well, and understands that it is the party that is not related to this issue, the authorized unit should receive permission to make the customer wait for a short time, explain the necessary information to the person in the relevant department and call routing the customer's call. This is an empathy rule that should be emphasized very seriously in the way of behavior because no one wants to get tired and spend a long time on the phone by telling more than one person about their distress when the call routing to the wrong department.